Privacy Policy

This policy applies to personal information collected through the Novajackpot Casino website, account areas, customer support channels and related online services. Personal information is information that identifies you, or that could reasonably be connected with you. The information collected will depend on how you use the website and the services available to you.

You may choose not to provide some information, but certain details may be needed to create and operate an account, confirm your identity, process payments, meet legal requirements, protect the platform or respond to a request. If required information is not provided, some features or services may not be available.

This policy should be read together with the website’s other terms, notices and responsible gaming information. If a separate notice explains a particular collection or use of information, that notice may provide additional details.

Information you provide

• Account details, such as your name, date of birth, residential information, username, password and other details needed to set up or maintain an account.
• Contact information, such as an email address or other details you provide when requesting assistance or receiving service messages.
• Identity and verification documents, which may include information used to confirm identity, age, eligibility and account ownership.
• Payment and transaction records, including deposits, withdrawals, gaming activity, account balances and related payment information. Full payment details may be handled by specialist payment providers rather than stored directly by the website.
• Information included in communications with support, such as the content of your enquiry, account information supplied to help resolve an issue and records of the response.
• Marketing preferences, including whether you have chosen to receive promotional communications and how you interact with those communications.

Information collected automatically

• Device and technical information, such as an IP address, browser type, operating system, device identifiers, language settings and general location information inferred from technical data.
• Website activity, such as pages visited, links selected, session dates, access times, referring websites and information about how you use the online service.
• Cookie and similar technology data, which may help remember preferences, support security, understand website performance and measure the effectiveness of communications.

Novajackpot Casino may use personal information for purposes connected with providing and managing online casino services. The purpose of using information will depend on the type of information, the service involved and the circumstances in which it was collected.

• To create, verify, maintain and administer your account.
• To confirm your identity, age and eligibility where verification is required.
• To process deposits, withdrawals, transactions and account-related requests.
• To provide customer support, investigate enquiries and maintain records of communications.
• To monitor activity, protect accounts and the website, detect suspicious behaviour and carry out anti-fraud or security checks.
• To meet applicable legal, regulatory, financial, accounting and responsible gaming obligations.
• To send essential service communications, including account, security, transaction and policy updates.
• To send marketing communications where permitted and where you have provided the required consent or otherwise have a valid basis to receive them.
• To understand how the website is used, improve its content and functionality, and test or develop features.
• To prevent misuse, enforce website terms, resolve disputes and protect the rights, safety and property of players, the business and other people.
• To respond to requests made by courts, government bodies, law enforcement or other authorised parties where disclosure is required or permitted.

Where personal information is used for more than one purpose, the information will be handled in a way that is reasonably connected with those purposes. Marketing preferences are treated separately from essential service communications. You may opt out of promotional messages without stopping important messages about your account, transactions, security or changes to the service.

Verification and account protection

Online gambling services need to take steps to protect players and the platform from identity misuse, payment abuse, fraud and other unlawful activity. For this reason, information may be reviewed or compared with information supplied during registration, verification, payment activity or support interactions. Automated tools or risk checks may be used as part of these processes. Where appropriate, additional information may be requested before an account action or transaction can be completed.

Personal information may be shared when this is reasonably necessary to provide services, operate the website, protect users or meet legal obligations. Access is limited to people and organisations that need the information for an authorised purpose.

• Payment, identity verification, fraud prevention, technology, hosting, communications, analytics and customer support providers.
• Professional advisers, auditors or other service providers assisting with business, security, compliance or dispute matters.
• Government, law enforcement, courts, regulators or other authorised bodies where disclosure is required or permitted.
• Another organisation involved in a business change, such as a restructuring, merger, sale or transfer of relevant assets, subject to appropriate protections.

Service providers may process information on behalf of Novajackpot Casino and may have their own privacy terms for information they handle directly. Where information is transferred to or accessed from another country, it may be subject to the laws of that country. Appropriate contractual, technical or organisational measures may be used to help protect information when it is handled by third parties.

Protecting personal information

Reasonable safeguards are used to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These safeguards may include access controls, secure systems, account security processes, monitoring and staff or provider procedures. No website, device or method of transmission can be guaranteed to be completely secure, so players should use a strong, unique password, keep login information private and contact support promptly if they suspect unauthorised account activity.

Information may be accessed by authorised personnel only when needed for their role. Information is not intended to be used for unrelated purposes, although it may be used where necessary to investigate security incidents, comply with legal requirements or protect the website and its users.

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. They may be used to keep you signed in, remember settings, support security, maintain session functionality, understand website usage and improve online services. Some cookies may be provided by service providers working with the website.

You can manage, restrict or delete cookies through your browser settings. If cookies are disabled, restricted or deleted, some website features may not work correctly or may need to be set again. Browser settings may also allow you to receive a notice before cookies are placed on your device. The choices available depend on the browser and device you use.

How long information is kept

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some information must be kept for a period required by law even after an account is closed or a player asks for deletion. Other information may be removed, anonymised or securely disposed of when it is no longer needed.

The appropriate retention period can depend on the type of record, the reason it was collected, account history, security needs and legal obligations. Closing an account does not necessarily result in the immediate deletion of every record associated with it. Where information is retained, access and use should remain limited to the purpose for which it is kept.

Depending on your circumstances and applicable privacy requirements, you may be able to ask for access to personal information held about you, request that inaccurate or incomplete information be corrected, request deletion of information, or withdraw consent to marketing communications. You may also ask questions about how your information is handled or raise a concern about a privacy matter.

How to make a request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@novajackpotcasino.best. Please explain what you are requesting and provide enough information to help locate the relevant account or records. Requests should be made from an account email address where possible.

Before completing a request, reasonable steps may be taken to confirm your identity and protect your information from unauthorised disclosure. You may be asked for additional information if the request is unclear or if verification is needed. A request may be limited or declined where this is permitted or required, including where information must be retained by law, is needed for security or fraud prevention, or relates to the rights of another person.

• Access: ask for information about the personal information held about you and, where appropriate, a copy or summary of that information.
• Correction: ask for inaccurate, outdated or incomplete personal information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Some records may need to be retained for a period required by law.
• Marketing withdrawal: withdraw consent to promotional emails or other marketing communications by following an unsubscribe option where available or contacting support@novajackpotcasino.best.
• Privacy questions or concerns: contact support@novajackpotcasino.best so the matter can be reviewed and responded to appropriately.

Changes to this policy

This Privacy Policy may be updated when services, technology, business practices or privacy requirements change. The current version will be made available on the website. Players should review the policy from time to time, particularly before providing new information or using a new feature. Where a change is significant, additional notice may be provided through an appropriate account or website communication.